Terms & Conditions

Coaching Sessions

The base coaching is 3 sessions (one per week). Sessions are 45–minutes long. Your support in completing sessions on time is appreciated.

Client Bonuses

Extra Time: I'm available! You may call me between our session times if you need coaching on an issue, or are busting to share a win with me. I will take the time between regular sessions to speak with you, if needed, and enjoy providing this extra level of service. I especially love to hear about your successes! I do not bill for this time, but I do ask that you keep extra calls brief (e.g. 5 minutes).

E-coach: Feel free to e-mail during the week to a) share a win b) clarify a point or something we went over in the previous session c) have me review something (a document) or request coaching on a particular issue. It's up to you how much you use this service.

Friends: If you have a friend, family member or colleague who would like a "one-off" session for a particular issue, I am happy to spend 15 minutes with them usually on the phone. I can usually move someone forward in a particular area of his or her life in one session. There is no charge for this.

Self-Coaching Form (SCF): This will help you get DOUBLE the value from your coaching sessions. It will take 5-30 minutes each week to reflect on what you have accomplished, what is yet to be done, and HOW you want to your time wth me in the upcoming session. Please fill this in before EVERY session, and e-mail it to me no later than 24 hours before your next session.

If your form arrives on time, I will read the coach's section before our session. If it comes late, it will still be valuable for you; however, I will not read it before our session. If you haven't done your form at all I will ask you to hang up and call me back in 5 minutes when it is complete or ask you to take the first 5 or 10 minutes of our session to fill out the form.

Note: If you absolutely hate forms, then ask me if we can drop this. We can do this if you are still well prepared for the session, and know how you want to maximize your time with me. The SCF is in service to maximizing our time together and the overall effectiveness of our relationship.

Homework

I will ask you to identify what you will accomplish between one session and the next. If the suggested actions are too much, say so. If you want to achieve more, just ask. Remember, I expect you to do what you'll say you'll do -- if something comes up, you agree to renegotiate with me rather than get to the next session with items not complete.

From time to time, I'll also make direct requests, such as "Will you accomplish X by the end of the week?" Please feel free to accept, counter-offer or decline.

I may also give you brief writing assignments and exercises to do between sessions.

Referrals

I love referrals! A referral coming from you feels like an acknowledgement that I am doing a great job, and is much more rewarding than a client from the yellow pages. If you know someone who could benefit from the services of a coach, simply refer him/her to me to request a complimentary consultation, and have him or her mention your name. For a referral that becomes a client I offer a free week of coaching to you as a thank you.

Rescheduling Sessions

Please make your coaching a priority; after all, we are working on the things YOU have said you want to accomplish. Sessions don't carry over to the following week, and are not cancelable. If you give me prior notice, I will offer you another time slot within my standard coaching hours in the same week – if available. However, if you miss a session, you will be charged for the session.

Billing

Billing is by cash or check every four weeks in advance. I currently do not accept credit cards.

If you are serious about putting a coaching structure in your life you may choose to pay 3 months in advance or 6 months in advance.

Please note I offer reduced fee rates after we have been working together 3-6 months. Some people find after three to six months that they have the momentum they wanted and two sessions per month (10% discount) or even one a month (20% discount) – supported by e-mail is fine. After six months ask me about Just in Time Coaching too, where we don't schedule sessions, but you call when the time is right.

Termination of Agreement, and Non-Refund ability

You may terminate the agreement at the end of any billing cycle. Coaching goes for as long as you're getting great value for you money. If you're not we change something, or we stop!

Please note your coaching investment represents a commitment to coaching and to your goals. As such, your monthly payment is non-refundable. This is particularly true where the refund request is based on priorities changing or lack of available time for your goals.

If you have paid several months in advance for your coaching, you may terminate the coaching at the end of any four-week cycle. In this event you will receive a refund for the unused whole months.

In addition, you agree that I have the right to terminate the relationship at any time if on more than one occasion you fail to be on time for your coaching sessions, fail to complete your promised actions/fieldwork, or are late in payment. (I'm not an ogre about it, this clause is just for clients who continually slide, and where continuing in coaching could be draining for at least one of us!)

Responsibility

I work on the basis that you are responsible for your life and decisions. I will offer suggestions, options, and coaching, based on my own life and professional experience, and I will work with you to identify solutions to your problems, but you accept full responsibility for such decisions. You should carefully evaluate the consequences of various options, and decide accordingly. I make no representation, or warranty to you that any of the coaching methods, sessions, or activities will work for your particular circumstances and in no way guarantee any results.

Action Centered Transformation™ (A.C.T.)

Action Centered Transformation tm (further referred to as A.C.T), Events, Seminars, Workshops, Online Courses, Teleclasses:
Trainers, dates and locations are subject to change without notice. There are no refunds except within 7 days of purchase. To request a refund please email events@jmannino.com. Refunds will not be issued if an event purchased was in conjunction with a special offer/ discount. Events and items purchased may be gifted to friends, family members if the paying party is unable to attend due to a date change. Some conditions do apply so please call the office on +1.323-309-7494 to discuss. There are no refunds on special offers or discount offers. Refunds can take up to 21 business days and are issued in the form of a company check.
Guest Speakers:
A.C.T. does not endorse nor take any responsibility for the opinions of any its guest speakers or recommended coaches. A.C.T. takes no responsibility for any behaviors, occurrences, and outcomes as a result of its programs, products or services.
Guarantees:
A.C.T. does not guarantee any financial results nor does it replace the advice of professional medical/health practitioners, legal or financial advisors. A.C.T. reserves the right to choose who it wishes to work with.
Speaking:
A non-refundable 50% deposit is required to hold all speaking engagements and must be paid in advance of the requested speaking date. Clients are required to sign a speaking agreement in advance of their engagement.
No Recording Policy:
A.C.T does not allow anyone to record any of its events in any format whether it be by recording, videotaping, digital recording, filming or by any other means unless permission has been given in writing by Jason Mannino, founder of A.C.T.
Cancellation Policy - Speaking:
If it is necessary to cancel a speaking agreement within 14 days of the speaking date, A.C.T. will re-book the program on a mutually convenient date with no penalty if the program is rescheduled within six months. If the program is cancelled and not rescheduled, the initial deposit will be considered full and complete payment. If the speaker attends the event and does not speak due to event schedule conflicts then full payment will be required.
Cancellation Policy – Coaching:
A minimum of 48-hours notice is required to avoid the cost of a full coaching session which is $US100.
Product:
There are no refunds on products purchased. Customers are required to pay for shipping & handling. Please allow up to 14 business days to receive product purchased via the A.C.T. website.
Intellectual Property:
Copyright Notice © 2006-2008
Action Centered Transformation (A.C.T)™;
Action Centered Transformation (A.C.T.)™ name and its system in its entirety is the intellectual property of Jason Mannino of Action Centered Transformation and is protected by copyright law. Failure to comply with copyright law will result in immediate legal action. Copyright Notice © 2006-2007
Privacy & SPAM Policy:
A.C.T. will never intentionally SPAM, sell or share the private information of its clients or mailing list.
Payment Methods:
A.C.T accepts personal checks, cash and will soon be accepting credit cards. A $35 fee is applied to all late payments and bounced checks. Receipts are issued upon request.